REST API
Read stored conversations, transcripts, contacts, reports and AI feature metadata from your server. Make a small set of reviewed writes with safe retries.
Build on INSIDE customer service data
The INSIDE Gateway gives your integrations and AI agents one secure entry point to INSIDE conversations, contacts, reports and AI configuration. Every request is limited to the websites and data you grant.
Choose how you connect
Section titled “Choose how you connect”Business MCP server
Give Codex, Claude Code, Cursor or any MCP client tools for the same operations, with the same permissions and quotas.
Agent2Agent (A2A)
Let another agent send a structured task, such as a weekly support summary, and collect the result later.
Events
Follow changes through a pull feed, signed webhooks or a WebSocket, then read current data through the API.
Start here
Section titled “Start here”Create an app and a credentialSet up an application, an installation and an expiring token in the Gateway console.
Make your first requestCheck your access, list your websites and read your first page of conversations.
Connect CodexAdd the Gateway as an MCP server in the Codex CLI, IDE extension or desktop app.
All operationsEvery REST operation with its MCP tool, required scopes and data access.
Built for explicit access
Section titled “Built for explicit access”You choose the data
Each credential reaches only the websites, scopes and data types it was granted. New websites are never added automatically.
Checked on every call
Revoking, rotating or narrowing access takes effect on the next request, including for agents.
One contract
REST, MCP and A2A share the same operations, permissions and quotas. The tool list and the OpenAPI document come from one catalogue.
Safe writes
Writes to customer data need an idempotency key, so a retry never repeats an effect.
Latest updates
Section titled “Latest updates”- NewDocumentationREST APINew developer site and complete response schemasThe Gateway now has a public developer site with guides, agent setup, a generated API reference and this changelog. Every REST operation documents its response schema.
- NewREST APIMCPMessage attachments and file contentRead attachment metadata and download file content in verified 64 KiB chunks, as JSON or raw bytes with HTTP ranges.
- NewREST APIMCPA2AConversation, visitor and contact readsRead stored conversations, transcripts, messages, visitors, contacts and notes over REST and MCP, with masked personal fields unless PII access is granted.